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Popular KPIs in Social Media Marketing (SMM)
1. Awareness KPIs
- Reach โ Number of unique people who saw your content.
- Impressions โ Total number of times your content was displayed.
- Brand Awareness Lift โ Increase in brand recognition.
2. Engagement KPIs
- Likes
- Comments
- Shares
- Saves
- Engagement Rate = (Total Engagements รท Reach or Followers) ร 100
3. Traffic KPIs
- Link Clicks
- Landing Page Views
- Click-Through Rate (CTR) = (Clicks รท Impressions) ร 100
- Cost Per Click (CPC)
4. Lead Generation KPIs
- Leads
- Cost Per Lead (CPL)
- Lead Conversion Rate
5. Sales & Conversion KPIs
- Purchases
- Conversions
- Conversion Rate
- Cost Per Acquisition (CPA)
- Return on Ad Spend (ROAS) = Revenue รท Ad Spend